Reservation Policies

Policy Enforcement

The Party Bike Captain for your party is in charge at all times and will enforce the following policies. It is also the responsibility of the person who booked the reservation to help the captain in hosting the group in order to maintain a fun and safe experience.

Reservation Policy

Upon making a reservation, you will receive a confirmation email for your order. Please double-check your email address before submitting your booking.

Confirmation emails that say Confirmed are confirmed and no further action is required on your part.

Emails that says Pending either still require payment to be confirmed or have not reached the minimum number of riders to be confirmed. Please note that pending reservation are NOT confirmed until you receive an email specifying that you are confirmed. Individuals or groups that are too small to be confirmed MAY be moved to another time in favor of a confirmed private party, and we will notify you if that occurs. In that case, you will have the option of changing times or receiving a refund.

For smaller groups, we recommend being flexible with your reservation time, as often we can pair up small groups together at a different time in order to make the party happen!

On Hold emails mean you have joined a waiting list and the time slot is not yet available. All customers with pending and on hold bookings will be notified 24 hours before the start time as to whether or not their booking is confirmed.

If you did not receive a confirmation email, please give us a call to verify your email address and confirm.

Arrival Times

In Scottsdale, please arrive to our location 30 minutes prior to your start time to ensure that we can check you in, verify waivers, purchase any party supplies and adult beverages you may need, go over the rules, and get loaded up to start your party on time. To save some time, you can pre-order your adult beverages and party supplies online (Scottsdale only) so they are ready for pick-up when you arrive.

In Tucson and Phoenix, please no later than 20 minutes prior to your start time to ensure we can check you in, verify waivers, get loaded up, and go over the rules to get the party started on time. No alcohol is available for purchase in these cities; it is strictly BYOB.

YOU MUST HAVE YOUR WAIVERS COMPLETED IN ADVANCE, OTHERWISE YOUR START TIME MAY BE DELAYED. Click here to view and sign the waiver.

Reservations are for the time slot booked. Since we run our parties back to back, private parties that get started late will still finish at the stated end time.

Pub crawls will start and end at the time specified. We cannot wait for stragglers as it is unfair to everyone who showed up on time, and the ticket price will not be refunded. We will attempt to have you meet us at the first bar stop instead if you are running late.

Payments

For private group parties, a 50% down payment is charged upon reservation. The remaining balance will be charged to the credit card on file 14 days before the booked date.

Reservations utilizing three or more bikes must pay a 50% non-refundable down payment to hold each bike. This amount will not be refunded at any point if bikes are cancelled. Full payment will be due 14 days in advance and is non-refundable.

Individual seat reservations are charged the full price upon booking.

Adults beverages, snacks, drinks, and merchandise pre-ordered through our online store (Scottsdale only) are paid for online. All in-person purchases at our Scottsdale store are made at check-out. All sales are final and non-refundable. No returns accepted.

For refunds, cancellations, and rescheduling, please see our cancellations and refunds policy below which you agree to when making a reservation with Arizona Party Bike.

Cancellations & Refunds

You may call or email us to cancel your reservation up to 14 days before your reservation date and receive a full refund. You may call or email us to reschedule your reservation date, subject to availability, up to 14 days before your reservation date.

We cannot cancel or reschedule less than 14 days from the reservation date. Any payments made will be forfeited in the case of cancellation within 14 days of the reservation date.

If your reservation is rescheduled, we cannot reschedule or cancel a second time. These bookings will still be charged the full amount. Make sure to cancel or reschedule in advance if you need to!

If you are making a travel-related cancellation request, please submit your request using this form. Please note that all reservation policies still apply.

Reservations utilizing three or more bikes must pay a 50% non-refundable deposit to hold each bike. This amount will not be refunded at any point if bikes are cancelled. Full payment will be due 14 days in advance and is non-refundable.

Adults beverages, snacks, drinks, and merchandise pre-ordered through our online store (Scottsdale only) are paid for online. All in-person purchases at our store are made at check-out. All sales are final and non-refundable. No returns accepted.

Alcohol Policy

You may enjoy alcoholic beverages on board the party bike! However, please note that our licensing and permits are different in each city. Please see below for what is allowed and not allowed at each location:

Scottsdale
You may have adult beverages on board the bike purchased from our booze store, but due to our licensing we cannot have any outside alcohol on the premises.

We have a great selection of beer, wine, seltzers and more are available for purchase at our convenient on-site booze store! You can also pre-order on our online store (Scottsdale only) to have it available for pick-up when you arrive.

Everything we sell is allowed to be brought on board the bike for consumption and comes ready with free coolers, ice, and cups for you!

Tucson and Phoenix
You may bring your adult beverages on board the bike, but all alcohol is BYOB — we cannot have it conveniently available for you. However, we will still have free coolers, ice, and cups for you! Please observe the following laws when bringing your own alcohol on board the bikes in Tucson and Phoenix:

  • Beer and wine only. Seltzers, hard ciders, lemonades, and malt beverages are OK!
  • No glass or hard liquor on board. We recommend cans for everything.
  • All alcoholic beverages are BYOB. We cannot provide or sell alcohol.
  • Do not step off board the vehicle with an open container as you will be in violation of public consumption laws and may be cited. All alcoholic beverages must stay on the vehicle!

DO NOT arrive for your party in any city already intoxicated or service may be refused without a refund. We aim to provide an amazing time, but your safety and legality is our #1 priority!

Participant Waiver

All participants must provide a valid photo ID at the time of the reservation and sign a rider waiver. You can send this link to the rest of your party for them to have it completed ahead of time, as well.

YOU MUST HAVE YOUR WAIVERS COMPLETED IN ADVANCE, OTHERWISE YOUR START TIME MAY BE DELAYED. Click here to view and sign the waiver.

Weather Policy

We ride rain or shine, but for safety we cancel if there is lightning or other severe weather. Don’t worry — you won’t be pedaling around in a monsoon! If we have to cancel the party based on severe weather conditions, you will receive a 100% refund or rain check for another date.

Weather cancellations are not made until right before your party’s scheduled start time, as weather can be unpredictable.

For light rain and showers, we will provide ponchos for your group free of charge!

Inappropriate Behavior Termination

Inappropriate behavior by participants will result in termination of the party for the entire group. Your party bike captain has sole discretion on terminating a party for misbehavior. Groups who have their party terminated for any reason will not receive a refund and will incur a $100 penalty fee.

These behaviors include, but are not necessarily limited to:

  • Excessive intoxication — do not show up already intoxicated or you will be denied service without a refund!
  • Do not become excessively intoxicated along the way or you will be removed. Pace yourself!
  • Removing open containers of alcohol from the bike onto the street
  • Bringing alcohol off-premises from the bar stops
  • Providing alcohol to anyone under the age of 21 or on the street
  • Bringing glass or hard liquor on board in violation of local ordinances
  • Jumping off the vehicle while it is in motion or in traffic
  • Using vulgar language at pedestrians, the police, or other drivers
  • Standing or hanging on the bike (you must stay seated when moving)
  • Any other inappropriate behavior or violation of local, state and federal laws

Remember—Your party bike captain is in charge! Make sure to have a good time, but use common sense and obey the rules!

Zero Tolerance Policy For Captains

Arizona Party Bike maintains a zero tolerance policy for our captains on the consumption of intoxicating substances. If you suspect your captain may be intoxicated, please utilize our Contact Page or the form below to let us know the name of your captain suspected of being intoxicated, the date and time of your booking, the circumstances of the incident, and any additional info you feel is necessary. Captains suspected of intoxication will be suspended pending investigation and terminated if found responsible for being intoxicated.